5-Day Priority Breakdown Service
All active Privilege Service Program members will receive priority service for the term of the program, and receive service within five (5) business days of a breakdown.
2 Years of Replacement Parts Coverage
Should you ever have a problem with your hearth product while a member of this program, we will repair or replace any part failure within the Program terms, Best Fire will repair or replace the part(s) at no charge to the Program member. Parts and labor included.
1 Full Service Tune-Up
A Best Fire technician will perform a complete tune-up on your hearth product. No need to call, we will automatically call and schedule an appointment with you to occur at about 24 months after the Privilege Service Program activation date during the months of April through August.
Coverage Does Not Include the Following:
Coverage does not include replacement of batteries, lighting pilot burners, regular glass cleaning, damage due to neglect, improper installation, accident, nature, and/or fire.
Terms & Conditions
Priority Breakdown Service will be performed during normal business hours. Weekend service not available. Program coverage for the original installation is transferable to a new homeowner. Full Service Tune-Up will not be performed during the months of October through December. Replacement of entire appliance is not included. Privilege Service Program is non-refundable and no cancellations accepted.
Call us today at (518) 869-9600.