Expert Trusted Service
What Our Customers Are Saying.
Ed – Comments on a Showroom Visit
We are in the process of replacing our chimney and fireplace at our home in Pittsfield, MA. We have contracted with a local mason to do the project starting in early March. The mason will build any type of fireplace we want. Our difficulty was that we were unfamiliar with the design and product options available and didn’t feel confident in making the design decisions the mason needs. We did an internet search for help and found the Best Fire Store in Albany.
We setup via telephone an informal appointment to meet with Tim Fleming at the Best Fire showroom on Friday, February, 23, 2018. We arrived at the showroom about 1:00 PM and were immediately impressed with Tim’s friendliness and good humor. He patiently listened as we briefly explained the constraints of our project and what we thought we wanted in our new fireplace.
Tim then showed us around the showroom. We were impressed with the complete fireplace displays and the samples of fireplace doors, mantles and other accessories. It was a tremendous help to actually see the products and assembled fireplaces.
We then went back to Tim’s desk and discussed in detail our options. Tim was fantastic in explaining the technical decisions we had to consider. We had brought with us some limited data about our home and old fireplace (room size, fireplace dimensions, etc.). A lengthy discussion then ensued during which, with Tim’s help, we finalized many product and design options that we were stuck on. Tim demonstrated extensive knowledge of fireplace design, product features and a sensitivity to our budget. During the talk we made many trips to the displays and Tim showed us construction details and took measurements to help with our design. He also made very useful suggestions on what type of mantlepiece would be attractive and practical for us to consider. At all times Tim was patient, friendly and enthusiastic about helping us.
We left the store about 4:00 PM with a preliminary order for a set of fireplace doors, a fireplace grate and a set of fireplace tools. We will consult with our mason and, after his agreement, contact Tim to submit the order. We are confident that, because of Tim’s help, we will have purchased the best set of products properly sized for our project.
We would like to compliment you on the extent and quality of your showroom displays. No Internet search could ever be as helpful as actually seeing and touching the actual items. More importantly, the chance to talk with a friendly and knowledgeable person like Tim is even more valuable. We have rarely had the pleasure to deal with a salesperson as competent as Tim. We hope that you appreciate how great an employee he is.
Debbie – 5 star rating
I can say nothing but wonderful things about best fire from the moment we walked in the door being greeted by the front door staff to George who helped out with our replacement of a new fireplace to Keith and Cody who did the major job of reconstructing an old fireplace to a stunning new fireplace . Thank you keith and Cody for your professionalism to your creativity and patients throughout the whole project.
Donna – Service Call
Just had Craig & Ron here for a service call to my Regency gas fireplace. Craig is very knowledgeable. He answered all my questions and explains
everything well. Both guys provided GREAT customer service. I can certainly see why you have them in your employ.
Carmella – Gas Insert
I recently had a gas insert fireplace installed. The service was excellent from Jason in sales to the installers. Even though there were some unforeseen issues that came up in the install they were professional and friendly. I love my new fireplace and have told everyone I know about the great service I had with Best Fire. Thanks. Carmella
Scott & Heather – Incredible work, fireplace replacement, gas conversion, rock and custom mantle
The entire team was great, from start to finish…..
George & Joann – Installing & servicing
My husband and I want to tell you that we just put in our 2nd fireplace from your company. Craig cleaned our first fireplace and was very pleasant to talk to. He also explained why the fireplace needed to be cleaned every couple of years. We were very comfortable with his workmanship. Keith was the person who installed our 2nd fireplace. He also was very pleasant. When he was finished he asked me to look it over and to make sure all is ok. Well, I didn’t care for the paint job. No problem he said. He went out to the truck and came back with the paint and repainted the mantel. You have two very good people working for you. They should be recognized. The Parker’s
Lisa – gas fireplace service
Moe was at our home today to service our gas fireplace. He has serviced our fireplace on at least one prior occasion, which was the last time we had it serviced. He is timely, thorough, respectful, friendly, and professional. When we bought our home several years ago, we inherited a gas fireplace that was about eight years old. We had numerous and ongoing problems with it from the very beginning, for a couple of years, despite frequent visits from the first company we were using. Since we started using Best Fire several years ago, we have not had a single issue with our fireplace (which we use frequently during the winter months), something we do not take for granted. Over the years, I have found Best Fire’s representatives to be helpful and honest, recommending service only when needed, and charging a reasonable cost.
Scott – Best Fire review 🙂
From fireplace selection, design, removal and installation Best Fire was incredible. Kyle, Luke and team were very customer service focused. We love our new fireplace, stone rock and custom mantle….
Chuck and Chris – Thank You!
Saratoga Springs, NY
Thanks for your note, which we received yesterday. I just wanted to say how positive the experience of working with Best Fire has been. We have undertaken numerous renovations in our condo over the last two years; none has been better than working with you. From initially discussing our ideas with you through working with Wayne, the entire process was as clear and efficient as one could hope for. Keeping us informed, explaining issues thoroughly, offering us a more than fair price, helping us find the perfect outside grill, and of course the smooth installation by Matt and Justin (I hope I have their names right) — all of this was terrific.
You can bet we will pass along our very positive experience to others in the Saratoga and Birch Run communities who are undertaking their own renovations.
Henry – New Fireplace Sales Experience
My wife and I recently visited Best Fire in Troy and sat down with one of their sales associates to discuss a new gas fireplace for our home. The experience was education and informative. We scheduled an appointment to have Best Fire come to our home to take measurements and further discuss the fireplace. The associate showed up exactly when he said he would and was very professional. He even offered advice on how to improve our current home heating system. Overall this was a wonderful experience, we will be doing business with Best Fire for many years.