Exper Trusted Service
What Our Customers Are Saying.
Debbie – 5 star rating
I can say nothing but wonderful things about best fire from the moment we walked in the door being greeted by the front door staff to George who helped out with our replacement of a new fireplace to Keith and Cody who did the major job of reconstructing an old fireplace to a stunning new fireplace . Thank you keith and Cody for your professionalism to your creativity and patients throughout the whole project.
Donna – Service Call
Just had Craig & Ron here for a service call to my Regency gas fireplace. Craig is very knowledgeable. He answered all my questions and explains
everything well. Both guys provided GREAT customer service. I can certainly see why you have them in your employ.
Carmella – Gas Insert
I recently had a gas insert fireplace installed. The service was excellent from Jason in sales to the installers. Even though there were some unforeseen issues that came up in the install they were professional and friendly. I love my new fireplace and have told everyone I know about the great service I had with Best Fire. Thanks. Carmella
Scott & Heather – Incredible work, fireplace replacement, gas conversion, rock and custom mantle
The entire team was great, from start to finish…..
George & Joann – Installing & servicing
My husband and I want to tell you that we just put in our 2nd fireplace from your company. Craig cleaned our first fireplace and was very pleasant to talk to. He also explained why the fireplace needed to be cleaned every couple of years. We were very comfortable with his workmanship. Keith was the person who installed our 2nd fireplace. He also was very pleasant. When he was finished he asked me to look it over and to make sure all is ok. Well, I didn’t care for the paint job. No problem he said. He went out to the truck and came back with the paint and repainted the mantel. You have two very good people working for you. They should be recognized. The Parker’s
Lisa – gas fireplace service
Moe was at our home today to service our gas fireplace. He has serviced our fireplace on at least one prior occasion, which was the last time we had it serviced. He is timely, thorough, respectful, friendly, and professional. When we bought our home several years ago, we inherited a gas fireplace that was about eight years old. We had numerous and ongoing problems with it from the very beginning, for a couple of years, despite frequent visits from the first company we were using. Since we started using Best Fire several years ago, we have not had a single issue with our fireplace (which we use frequently during the winter months), something we do not take for granted. Over the years, I have found Best Fire’s representatives to be helpful and honest, recommending service only when needed, and charging a reasonable cost.
Scott – Best Fire review 🙂
From fireplace selection, design, removal and installation Best Fire was incredible. Kyle, Luke and team were very customer service focused. We love our new fireplace, stone rock and custom mantle….
Chuck and Chris – Thank You!
Saratoga Springs, NY
Thanks for your note, which we received yesterday. I just wanted to say how positive the experience of working with Best Fire has been. We have undertaken numerous renovations in our condo over the last two years; none has been better than working with you. From initially discussing our ideas with you through working with Wayne, the entire process was as clear and efficient as one could hope for. Keeping us informed, explaining issues thoroughly, offering us a more than fair price, helping us find the perfect outside grill, and of course the smooth installation by Matt and Justin (I hope I have their names right) — all of this was terrific.
You can bet we will pass along our very positive experience to others in the Saratoga and Birch Run communities who are undertaking their own renovations.
Henry – New Fireplace Sales Experience
My wife and I recently visited Best Fire in Troy and sat down with one of their sales associates to discuss a new gas fireplace for our home. The experience was education and informative. We scheduled an appointment to have Best Fire come to our home to take measurements and further discuss the fireplace. The associate showed up exactly when he said he would and was very professional. He even offered advice on how to improve our current home heating system. Overall this was a wonderful experience, we will be doing business with Best Fire for many years.