Best Fire, Inc. Return & Refund Policy
Return Policy: You may exchange or return merchandise for a full monetary refund, less shipping charges, within 30 days of purchase. For merchandise returned 31-60 days from date of purchase a full refund, less shipping charges, will be issued as Account Credit to be used for future merchandise or service purchases from Best Fire, Inc. Item(s) must have been purchased from Best Fire, Inc. The original receipt must accompany all returns OR proper personal identification must be provided proving you are an authorized person listed on the original purchaser's account. Item(s) can only be returned if: item(s) are in perfect working condition, are free of defects/damage, are free from indication of usage, are completed and free missing any components, and the item(s) must not have been modified or altered in anyway. Best Fire, Inc reserves the right to inspect returning items. A 15% restocking fee will apply if items are not returned in their original packaging.
The following items cannot be returned: Special order items, custom designed and fabricated items, marble, slate, and other stone facing materials, electronic components including but not limited to fans, circuit boards, remote, controls, gas valves, modules, etc., items sold "As Is", or items sold as closeout items.
Refund Policy: Refunds will be issued for approved returns only. Refunds will be issued on the original form of payment and the following:
Credit Card Refunds: If original purchases payment was made by a credit card, applicable refunds will be applied to the same credit card used for the original purchase. UNDER NO CIRCUMSTANCES WILL REFUNDS BE ISSUED TO CREDIT CARD OTHER THAN THE ONE USED DURING THE ORIGINAL PURCHASE: NO EXCEPTIONS. If the credit card is no longer active and available, then store account credit will be issued to the customer's account as listed on the original purchase.
Third Party Credit Refunds: If original purchase's payment was made by a third party financing creditor (e.g. HOME DESIGN CARD), applicable refunds will be applied to the same financing account (e.g. HOME DESIGN CARD) used for the original purchase. UNDER NO CIRCUMSTANCES WILL REFUNDS BE ISSUED TO AN ACCOUNT OTHER THAN THE ONE USED DURING THE ORIGINAL PURCHASE: NO EXCEPTIONS. If the financing account is no longer active and available, then store account credit will be issued to the customer's account as listed on the original purchase.
Cash Refunds: Cash refunds will only be made if the (1) original purchase's payment was made with cash and (2) the total original purchase totaled $50.00 or less. UNDER NO CIRCUMSTANCES WILL CASH REFUNDS BE IN EXCESS OF $50.00. For refunds in excess of $50.00, store account credit will be issued to the customer's account as listed on the original purchase.
Check Refunds: If original purchase's payment was made by check, store account credit will be issued to the customer's account as listed on the original purchase. Upon request by the customer, account credit refund check will be issued. Please note: if original purchase payment was made by check, requests for account credit refund checks will only be processed once the original customer's check has been confirmed check clearing. See below for requesting account credit refund checks.
Refunds of Deposits: Upon request, refunds of deposit payments which had been made against sales orders or to a customer's store credit account will be processed based on the method of payment used for the deposit. Deposit payments made for non-stock, special order items will not be refunded when Best Fire, Inc. cannot cancel the corresponding order which was placed with the its supplier. No exceptions will be made.
Requesting Account Credit Refund Checks: If your Best Fire, Inc customer account has a positive account balance, you may request a refund check to be issued for an amount up-to, but not exceeding, the total of all approved returns (30 day or less returns only) where an account credit was issued to your account. A check will be mailed to the active individual/address as listed on the account, and will take approximately 7-10 business days to arrive to you in the mail. A request for an account refund check will be denied if there are any open outstanding balances on your account. To request an Account Refund Check be mailed, contact the Best Fire, Inc Business Office at: 1760 Central Avenue Albany, NY 12205 OR call the business office at (518) 869-9600.
Only positive account credit balances originating for returns that were processed at most 30 days or less from the original purchase date are eligible for an Account Credit Refund Checks to be issued. All other account credit will remain on your account until it is used to purchase other merchandise or services from Best Fire, Inc.
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